Frequently Asked Questions at RIDES2U
How do I schedule a ride?
Scheduling a ride with RIDES2U is effortless with our user-friendly app – just download it from the App Store or log in online, create an account, and quickly schedule your rides with a few taps, whether it's for airport transfers or daily commuting. Enjoy the convenience of RIDES2U by downloading the app now!
Where do you service?
We're excited to announce that RIDES2U has expanded its service areas. We now serve students, residents, and vistors in multiple regions across the Midwest and South, including:
Indiana - South Bend (University of Notre Dame), Mishawaka, West Lafayette (Purdue University), Bloomington (Indiana University)
Michigan - Southeast Michigan, Ann Arbor (University of Michigan)
Mississippi & Tennessee - Oxford, MS (University of Mississippi) Memphis, TN
How far in advance do I need to book my ride?
To ensure a stress-free travel experience, it's highly recommended to book your ride in advance at RIDES2U. When booking rides from airports, remember to include your flight number in the “additional details” box. For return trips from Chicago or Indianapolis, book 45 minutes to 1 hour after your scheduled arrival time, while international flights require 90 minutes. In South Bend, allow 30-45 minutes after scheduled landing for pickup, prepare for 2-2.5 hours for travel time to Chicago, and 2.5-3 hours to Indy. In Memphis, allow 45 minutes after scheduled landing for pickup and prepare for a 1-1.5 hour travel time to Oxford, MS. Trips within South Bend take approximately 15-20 minutes from Notre Dame campus. We suggest arriving to MEM and SBN airport 90 minutes prior to departure and Chicago airports 2 hours prior to departure.
Rides2U is not responsible for missed flights.
What is the difference between shared and private rides?
Shared rides are a cost-effective option for up to four passengers, commonly involving multiple stops in college campuses or closely situated areas, while airport-to-campus shared rides typically have one stop. Shared rides offer affordability by dividing the cost. Private rides, designed for 1-4 people, provide exclusivity and a personalized experience, with the car reserved solely for passengers, offering privacy and flexibility. Private rides may be pricier but preferred for a tailored transportation experience.
What if my flight gets delayed?
We offer a courtesy wait of up to 30 minutes after the scheduled ride time. We understand that unexpected delays can occur, especially with flights. That's why we use Flight Aware to monitor flight statuses and ensure timely service. If a flight is significantly delayed beyond a reasonable timeframe, we will gladly assist our customers in finding an alternate ride. It is important to note that cancellation fees and/or additional ride fees may apply in this situation.
Do you offer rides outside college towns?
Yes we do! We provide rides for airport transfers, events, and everyday transportation. We’re adding new colleges and cities all the time - let us know where we should go next!
How does pricing work compared to Uber and Lyft?
With RIDES2U, your ride is always guaranteed. Unlike traditional services, we don’t use surge pricing or depend on last-minute driver availability. That means you get clear, upfront pricing when you book. When you choose our rideshare, you're investing in a premium experience—with better safety, reliability, and service.
Can I book a ride for a group or an event?
Of course! We are flexible for group transportation - for groups of four or fewer, book through the app. For groups larger than four, please contact us for a custom quote, where we can make sure you have the right vehicle and driver for your needs.
How safe are your drivers?
We hire only the top 1% of drivers, rigorously vetted. We personally interview them, inspect their vehicles, and all drivers are required to submit a yearly mechanical inspection for added peace of mind. We provide customer service and safety training, and riders can choose “preferred drivers” when booking a ride for extra familiarity.
Are there cancellation fees?
Shared Rides
For shared rides, cancellations made at least 7 days in advance without impacting other riders receive a refund minus service fees ($20 for long trips, 20% for local rides), while cancellations within 7 days are assessed on a case-by-case basis.
If your cancellation impacts another rider, either:
(1) A partial refund (30%) and ride credit (70%) will be issued
**OR**
(2) 100% future ride credit can be issued (equal to same value of previously purchased ride).
In order to provide fair wages to drivers, shared rides are charged for a minimum of two seats. If you create a shared ride for a single person and no one joins, you will be informed in advance and given these options:
- Pay for two seats
- Cancel the ride (minus processing and handling fees)
- Work with Rides2U on an alternative solution
- Rides2U reserves the right to add a 5th or 6th rider to shared rides at our discretion.
- There is a 30 minute grace period for late arrivals/traffic delays; after that we will do our best to put the delayed riders into rides scheduled later that day.
Private Rides
When a private ride is canceled due to circumstances beyond your control, a cancellation fee applies. However, it is important to note that the fee could be higher and may vary if you choose to cancel for other reasons.
What is the luggage policy?
For our shared rides, passengers are entitled to bring one free carry-on and one checked bag at no additional cost. There are fees for any additional luggage beyond this allowance. We understand that extra belongings may be necessary for certain trips, and we are more than happy to accommodate them.
How do I become an ambassador?
Become an ambassador for RIDES2U and share your love for our exceptional services by reaching out to us via Instagram (@rides2u) or email (customerservice@rides2u.com) - we're looking for enthusiastic individuals who are social media savvy, eager to share their experiences, and ready to enjoy exciting perks as part of our dedicated team!